●中文译文

·Policy
It is the policy of McQuay International to provide its customers with products and services that meet or expectations in terms of quality, availability and are competitive in total cost.

·Method
The method for implementing this policy is our Total Quality Concept (TQC) which is defined as McQuay International's commitment to never-ending improvement directed towards complete customer satisfaction.

·Principles
The principles of the Total Quality Concept are.
·To develop employees and encourage their active participation and
　feedback in the continuous
　improvement process
·To actively seek, clearly identity, and fully understand the
　expectations of external customers.
·To accept nothing less than conformance to the agreed upon
　standards and specifications of internal customers.
·To develop a strong, quality oriented, supplier base and recognize
　the importance of mutually beneficial, long-term business relationships.
·To concentrate our efforts on defect prevention rather than detection.

·Commitment
The management of McQuay International is committed to quality as a key business strategy and will actively participate in development and execution of the Total Quality Concept in every aspect of the business.

The mission of McQuqy International is to strive to be the best manufacturer of cost effective, bigb quality, value-added HVAC equipment, and a recognized leader in the delivery of systems and services to the worldwide Commercial, Industrial and Institutional (CII) building markets.

●英文原文

·政策
·麦克维尔所制定的政策，一向以满足甚至超越客户的期望为主要考虑，并以一贯优质的服务、充足
　的资源投入及最具竞争力的成本架构，为客户提供最优越的产品及服务。

·方法
·我们采用全面品质概念（TQC）来推行政策，足以证明麦克维尔在不断提升服务水平方面作出的承诺，让客户享用尽善尽美的服务。

·原则
　全面品质概念的原则包括：
·教导及鼓励员工在持续提升服务水平的过程中，积极参与及发表意见。 积极寻求、清晰界定及充分
　了解外界客户的期望。
·不会满足于内部客户普遍接受的标准及要求。
·建立优秀、以品质为主的供应商基础，并理解建立互惠互利及长远关系的重要性。
·我们的首要工作应以预防措施为主，而不是浪费在错误出现后的纠正工作。

·承诺
·麦克维尔的管理层在制定主要业务策略时，承诺将品质的重要性放在首位，并会在所有业务范畴积
　极发展及落实全面品质概念。